Shipping & Returns
Thank you for supporting my work! I am a small business - I make the work, pack, ship, website design, marketing, communications - I do it all! Please be patient and kind as we navigate any potential shipping issues together!
Shipping
All in stock orders will be processed and shipped within 1 week. Holiday orders are processed and shipped in 1-2 days. All orders will be shipped with USPS. Shipping time will range based on where packages are being shipped. Once shipped, I will send a tracking number to the email provided.
Currently shipping within the US.
I do not offer local pickup.
Returns
I do my best to be thorough in my descriptions by including well-lit photos, dimensions, and product care suggestions to ensure customer satisfaction.
I Do Not accept returns for aesthetic/stylistic reasons. Choose your vessel well!
If work arrives damaged, you are entitled to a refund. You must contact me via email within 48hrs of the item’s arrival according to the shipping provider’s notes. Please attach a photo of the damaged item and box.
Email me at hayleysclays@gmail.com to initiate a refund for a damaged item as soon as possible.
Disclaimer
All products are handmade, this results in natural variations in finish and size. All listed dimensions are close approximations.
All glazes used are food-safe. While all pieces are microwave and dishwasher-safe, it is recommended to hand-wash all ceramics to protect the surface from abrasion over time.